Either you have purchased something from outside the EU or you’re receiving some gifts from your family and friends. If they haven’t sent it “properly” it will most likely end up waiting (and waiting) for you at the customs office in Barajas airport – to avoid this as much as possible check out our Sending and Receiving Packages blog for some hints and tips. When your package arrives in Madrid it will probably just sit there for a while. It’ll get weighed, possibly opened and the value of its contents might be evaluated. You’ll receive a letter in the mail called an “AVISO DE LLEGADA” which will contain the basic information about your package: who sent it, where it’s coming from, so on and so forth. The letter will refer you to www.adtpostales.com but to save some time, just head straight to http://www.adtpostales.com/acceder.asp. This is where you begin your journey to rescue your package by filling out information about the parcel.

Once you get there click “Aportacion de Documentacion” and follow the steps:


Here you will enter your email address and the International Number of the package – which can be found on the letter you received in the mail – scroll down to see a copy of the letter with all important info outlined. Once you have finished this you’ll have to upload a few things onto the Correos server:

  • The “aviso de llegada” form that came with the letter, completed and signed
  • The bill of purchase (if you’re the one who bought it). If it’s sent from a family member or friend check the additional steps below*
  • Copy of your passport/ID card

*If your package is sent from a family member or friend, you will have to write and sign a document indicating that you are, in fact they right person to receive this package. To make it easier on you, we’ve written a sample here. Just replace the examples with the appropriate information:

Mi nombre es “JOHN SMITH” con Pasaporte: “YOUR PASS/ID Nº”, me pongo en contacto con vosotros tras la recepción de una carta de la aduana por la retención de un paquete a mi nombre.


El contenido del paquete “INDICATE WHAT IS IN THE PACKAGE (eg: SHOES,)”:

  • 1 jerseys
  • 2 Shirts (camisas)
  • 2 pair of socks
  • etc

El precio estimado de dichos regalos es de “INDICATE THE VALUE OF THE CONTENT OF THE PACKAGE

Os adjunto toda la documentación requerida.

Quedo a la espera de noticias para poder recoger mi paquete.
Muchas gracias.


If you are having trouble finding the information you need to complete the letter or the form itself, take a look at the photo below. Remember to sign the form and upload it to your computer and to the website with the other 2 documents. Once you have all the 3 documents filled and uploaded, you’re adventure is almost complete!

package form!


Once Correos receives all the information they’ve asked for, you will receive another letter in the mail telling you that your package is ready for pickup at a nearby “Correos” office. In the off-chance that you are lucky, they might even deliver it to your door, but they’ll also charge you for that! Once you get to the office, or the delivery is made you’ll have to pay a tax fee – yes, even if the sender requested to pay for all fees on their end, you will still have to pay a tax. The amount of taxes you have to pay depends on the value of the contents, so try to lowball the value as much a possible. But, remember, the value you indicate and the value the sender has indicated MUST match.

And there you are! Hopefully you will rescue your parcel in good time and enjoy whatever gifts come your way!


HINT: In case you would like to send a package from Spain to home, check out CangoBox – probably the cheapest, easiest & most reliable way at the moment to send packages at least within the European Union. Read more by clicking here!


– Leah & Teddy



22 comments. Leave new

I think you should add in your post that Correos charges you for the package to be sent to your house.

I have a package stuck in Madrid that a friend sent for my bday.
I only have a passport – idf I use a friend’s NIE do i use their name also or can I use mine.
Also, I don’t want to accept the package if the taxes are too much – IS there a way to estimate the cost before it arrives in Barcelona (where I am)? If I don’t pick it up in Barcelona will it still be returned to sender?
Thank you!!

Hi Ellen!
So, the package has been sent to you, so you cannot use someone elses documents to pick it up. I dont know why the package is in Madrid, it was meant to be sent to Barcelona. So I am very confused about the advice you need from me. If you never go to pick up the package it will be sent back to sender but they might be subject to a fee since it was never picked up.

15/02/2016 22:17

Hi! This article is very helpful for me. However, I cannot get passed the login page on the website. It says my DNI is invalid. I put in my passport number. Is this incorrect? Any help would be greatly appreciated. I’ve been trying to figure this out for a week!!

Joachim Wolf
16/02/2016 23:41

Hey there, the “numero de envio internatcional” is the code of your package! The code should be indicated some where on the letter or slip you got in the mail! Let me know if it all works out!

Hanna Barish
05/03/2016 16:23

I have to write a letter since the package I received is a gift from a family member. Do I upload the letter to the server where it indicates I am supposed to upload proof of payment? Or should I send it to the email they provide? Or something else?

Dawn Williamson
05/03/2016 18:30

I am trying to upload documents to the website but there is no where that says aportacion de documentacion that will upload anything. All the information is there but how do I actually upload the information

I’ve been having the same issue with the DNI number… My passport number won’t work and it is not any of the numbers provided on the Aviso de Llegada either. Did anybody figure this out? I even went to Correos today and they told me there’s nothing they can do and that my package will just be sent back if I don’t get past that.

Shannon McDevitt
14/03/2016 21:07

How do you upload anything to the Correos server though? I keep getting directed to a page requesting a Cl@ve pin, which I do not have. I have the NIF number of the woman I’m living with in Spain, but that doesn’t seem to help me at all.

Hey everyone! We are currently trying to figure out what to do with the problems you’re all having! I didn’t have this issue personally so I have to go through some trial runs and see what’s going on! Sit tight!

I was expecting 3 parcels with some makeup and toiletries from Korea. They have been held at customs for almost a week now and 2-3 days ago I filled and uploaded all the documents they asked for on the ADT Postales website. But it says that the validation of documents is still pending.
Does anyone know how long it takes and how to speed up the process?
I live nowhere near Madrid, so picking them up myself is not feasible.

Hi Bella,
So sorry to hear you have your things hold in custom. The approval itself takes a while, so don’t worry so far. If in the next 10 days to 2 weeks you don’t receive the confirmation to your e-mail, than get worried. But so far is normal! Good luck 😉

hello I have sent the documents needed but until now I have not receive any email from yhem that it is been validated. worried here

Hi Heide, I’m sorry to hear that! unfortunately there is nothing you can do. How long have you been waiting?

Hello , I paid them already and I thought if I pay them they’ll send my parcel as quickly as I sent the money to them. It’s been 2mos now and still waiting for my parcel. Kept on visiting the adtpostales if there is new but none. Lil worried now because I paid 50euro for even just a 70€ parcel. just a bit of difference, if only I knew it will be like this I should never order online. They are so slow
I am disappointed.

Thanks for this facility. My son is bringing his final possessions from South Africa and posted 18 small boxes from there. We received notification that 9 are in Spain now. We are having great difficulty providing the documentation ADT require but are slowly getting there. (We filled in forms 2+ weeks ago on the site but these were deemed inadequate). We have battled to get what they require but are almost there and are now resubmitting. Only to find that at least one of the shipments has already been classified “Return to Sender”. The sender (my son) now lives here in Spain!! He was told by the SA post office to put a Spanish RtS address on the paperwork, so goodness knows where ADT will send it.
Our translator tried to phone ADT to ask for an extension of time but could not get through to anyone – well she eventually got through to one man and was cut off as soon as she said her name.
PLEASE do you have any advice on how we can contact ADT to get them to keep the boxes longer so we can get all the paperwork uploaded to them?

Good morning Ann! Just reading through your comment now. You’ve done a great job at being patient during this ridiculous process! Unfortunately there is nothing you can really do to slow down the process of the returning package. The only thing I can suggest to you is to keep calling relentlessly – I’m sure you have been to this page already, but just in case here is the link to the contact information of ADT Postales. Let us know if anything progresses!


– Leah

Hello Everybody, thanks for sharing your troubles. I’m in a similar situation, bought some motorcycle parts on Ebay US (for approx $ 300). The parts have been sitting at Spanish customs since end June. When I noticed it is not moving forward and started reading your posts, I also logged in with my NIE number on adtpostales.com/acceder.asp. All the info about my package is there, except the fact that I could not upload any of the required documents and I got some messages about that the package will be returned to sender. Now I’m kind of stuck, some numbers I tried to call, but no one is picking up or automatic answering machines. Any tips?

Hi Frankie! We have a few possible suggestions.

First, the server might not let you upload because you don’t have the correct amount of documents to upload. Have you completed 3 documents listed above? 1)passport copy 2)proof of purchase 3) A completed “aviso de llegada” form which Correos should have sent you? Since this is not a gift, you should not need the 4th) “letter” which states that you are the receiver of the gift.

Second, since the account was not logged into within a decent amount of time and they are sending the package back – they might have disabled the option of uploading anything onto the page.

You could try uploading the documents and sending them via email to Correos. I have never tried this, but it could work!

I hope this helps!

– Leah

Hi, I’m in a weird situation. The package I had sent here to Madrid has been sitting in customs for the past 5 days. All I have is the tracking number and that’s how I know. I recently moved here from Canada so all the express courier has of mine is my Canadian phone number and possibly email. I haven’t gotten any correspondence from customs so I don’t know what I’m supposed to do, if anything. I have the tracking number and that’s how I know what the package is up to. Any help would be appreciated

Hi Steve, 5 days is not very long for it to be at customs. It is probably waiting for it’s turn to be inspected and then for them to send the Aviso letter to you OR they will send it to a Correos office near your address for you to pick up. It depends on the contents. Do not panic yet! Your Canadian courier has done its job and is no longer involved in the process! Hopefully you get the letting in the coming days and then you can start with the process of getting it to your piso.

Hello! My package from USA been held by Customs from 8.12.16. I already ask send it back. But they never explain why they hold and person who I send it said she didn’t receive any letters. The website shows me it’s is a problem, so I can’t open. The phone numbers I try to call in Spanish, so I don’t understand plus a time difference. The person who I send it already left the Country . Please advise what can I do?

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