HM Hospitales – Madrid’s Leading Hospital Chain for Internationals!

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Getting sick abroad is stressful enough. Finding a hospital, speaking another language and dealing with your insurance shouldn’t make it worse. HM Hospitales (a leading Hospital Group in Madrid & Spain) helps international students, expats and visitors access medical care in Madrid — with multilingual support and help managing their insurance.

Need Medical Help?

If It’s an emergency you can go directly to an HM Hospitales. Where they have 9 centers in the city! You can call, text or send an email immediately at the (+34) 629.823.493 or [email protected]. They are always open!

Need to see a Doctor or a Refill Your Medications?

At HM Hospitales you can arrange appointments with GPs and medical specialists; easy to arrange
and fast to be checked by a doctor.

Don’t Speak Spanish?

Ask for the International Patient department at the entrance of the hospital, they’ll help you communicate with the hospital and guide you throughout your visit.

Worried About your Insurance?

You just need to bring:

Your passport or ID
Your insurance card or policy details
Any medical reports or prescriptions you have

The International Patient department, will contact your insurance company, check your coverage and help manage the necessary paperwork.

Why International Students Choose HM Hospitales.

24/7 Emergency medical assistance
24/7 Multilingual support
Help with private and travel insurance
Appointments with medical specialists
Diagnostic tests and medical check-ups
Support before, during and after your visit
Hospitals and medical centers across Madrid
24/7 Personalized international patient assistance

What Can HM Hospitales Treat?

General medicine
Traumatology and sports injuries
Gynaecology
Dermatology
Cardiology
ENT: ear, nose and throat
Ophthalmology
Gastroenterology
Physiotherapy
Psychiatry and mental health
Radiology and diagnostic imaging
Blood tests and laboratory services
General surgery
Haematology and oncology

If you are still looking for a decent and affordable health insurance plan for your time in Spain, make sure to check out our guide on best health insurance in Spain for international students & expats.

How It Works

Contact HM Hospitales or go to Emergency Care
Tell the reception team that you are an international patient and the international department will
be with you in a minute.
Show your documents
Bring your passport or ID and your insurance information.
Get medical assistance
The team will guide you to the appropriate doctor, specialist or medical service. The team will be
at your side for the whole process. No stress with language and hospitals.
Let the International Team help
They can assist with communication, appointments, insurance procedures and follow-up care.

Save These Contact Details

HM Hospitales International Patient Team

24/7 Call or text: (+34) 629 824 020
24/7 Email: [email protected]
Find your nearest HM Hospitales centre
Learn more about international patient services

To read more about the customer and medical services offered at HM Hospitales, skip down to our quick facts section. Otherwise, continue reading for an informative description of a foreign student’s trip to HM Hospitales which was written by one of our community members, Vanessa!

A Foreigner’s Trip to HM Hospitales

I am so fortunate to say that in all my years of travelling abroad I have never had to visit a hospital. Aside from a few trips to a walk-in clinic here and there for minor issues, I have been able to travel pretty carefree! Well, until the “incident”.

After a very strange experience which resulted in chest pain and almost fainting on the metro, I needed to get help, quickly. I was in a bit of a panic because I had no idea which hospitals accepted my insurance and no time to find out. But my friend immediately advised me to go HM Hospitales, a private hospital chain in Madrid (and all over Spain). They are a renowned international hospital chain that is used to dealing with a lot of foreigners and provides services in English as well as other languages. HM Hospitales also accepts a lot of different private insurance policies.

I took the advice because even though my basic Spanish can navigate me through most things, I felt much more comfortable knowing I could speak English with the staff!

The clinics of HM Hospitales are distributed all over Spain’s major cities, several of them are in & around Madrid. All hospitals of the group are open 24hrs a day offering emergency assistance and walk-in services! I visited the centrally located El Hospital Universitario HM Madrid by Metro San Bernardo.

When we walked in, we were welcomed at the HM Hospitales reception and right away the receptionist asked if I was local, or international – aka am I a foreigner. So I pulled out my passport and said I was from Canada, and she called in the “international team” to welcome me in English. You see, HM has an entire international department, with staff that speaks over 6 languages and who are genuinely supportive people. They asked me about my symptoms and for all the necessary documents (in English). I only had to wait about 5 minutes before they returned and had me sitting with an English speaking doctor. They continuously came to check up on me and to inform me what was going on.

To read more about the Spanish private and public healthcare system, take a look at our guide to Healthcare in Spain. It will help you familiarize and navigate the Spanish healthcare system.

I was there for a blood test and some cardio tests, but the hospital offers a much wider range of services to its patients. The HM Hospitales clinic in the city center of Madrid itself is very clean and comfortable, things move decently fast there and the staff is attentive to everyone. So after a few hours of tests and treatments they asked me back into the international department office. I assumed this is where we sorted out the method of payment, and the typical hassle of me calling my useless private insurance company at the time and haggling for coverage. But to my surprise they had already done it while I was in with the doctors.

They informed me that they did the negotiating for me, that everything was covered by my insurance (as an exception) and I was free to go home. They also recommended me better private health insurance plans from providers who specialize in private health insurance plans for internationals moving and living in Spain. This way I would never have to worry again in the future as I will have quick and easy access to healthcare services & centers that specialize in healthcare for expats and international students as well as tourists.

To sum up my experience, HM Hospitales taking care of everything was honestly a wonderful feeling in the moment. At this point I genuinely felt taken care of and save. Being sick abroad can be an extra stressful dilemma and the staff at HM Hospitales without a doubt really made me feel comfortable and in good hands. I have since returned to El Hospital Universitario HM Madrid for follow up appointments and routine check-ups. It has become my go-to place for any medical issue and will be for a long time! I highly suggest making a note of this place. I have also compiled the most information about HM Hospitales and their services in the overview below. So if you’re taken by surprise like I was, you have a safe and secure place to go!